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AdvancedMD EMR Software Prices, Reviews, Complaints & Company Overview

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AdvancedMD provides electronic medical record (EMR) and electronic health record (EHR) software solutions designed for independent practices. Their systems help automate workflow and integrate with medical billing software to ensure your practice runs seamlessly.

With AdvancedMD software, you also get accurate record keeping and secure, simple data transfers. Their cloud-based EMR solutions include features such as telemedicine, e-prescribe, and iOS mobile apps. And, simplified charting and integrated billing allows your staff to focus on the patient instead of administrative work.

About AdvancedMD

AdvancedMD has provided cutting-edge technology solutions to independent practices since 1999. In addition to EHR software, their offerings include practice management, telemedicine, analytics and reporting, and patient engagement. If your practice uses a third-party billing company, AdvancedMD also offers managed billing solutions.

You'll find AdvancedMD's products in over 8,600 practices across the United States. Their systems are used by hundreds of billing companies and over 26,000 healthcare providers. The company's all-in-one system ensures seamless practice management to help you treat more patients, improve productivity, and grow your practice.

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Features Offered by AdvancedMD

Software by AdvancedMD is cloud-based, meaning you don't have the high up-front costs for onsite servers and hardware. Their system costs include updates, which helps ensure you remain compliant with HIPAA as well as any regulatory changes at either the federal or local level.

If the AdvancedMD system experiences any issues, the company's web support posts updates to keep you informed.

The cloud also helps keep your patient data secure while still letting you access it from any location, whether you're working standard office hours or performing rounds.

Other features include:

  • Billing features, such as processing copayments
  • Coding for both clinical and hospital procedures
  • Combined practice management and EHR in one system
  • Certified to Meaningful Use standards to allow you to take advantage of incentives
  • Color-coded appointment scheduling for practices with multiple providers
  • Insurance eligibility verification
  • ICD-10 implementation resources, including webinars and training videos
  • iOS apps that are HIPAA-compliant - check appointments, review patient histories, capture charges, and message staff
  • Patient portal that allows appointment scheduling, payments, and prescription refill requests (requires a website for your practice)
  • Reports you can customize to your speciality

What Will I Pay for AdvancedMD EMR Software?

Pricing varies according to the features you choose. Per provider, per month, expect to pay between $800 and $1,200, although it can go higher if you choose all the bells and whistles. This is particularly true with AdvancedMD and similar providers who offer very robust systems.

Although cloud-based systems come at a lower price, you do need to make sure you have reliable Internet service, since the software is useless without that. If you don't already have a T-1 line, you should install one if at all possible. That will add to your cost, but it's the best way to get the most out of your EMR software. If you practice in an area with spotty Internet connectivity, choose a traditional system with self-hosting.

AdvancedMD EMR Reviews

On the whole, reviews of AdvancedMD are positive, with an overall rating of around 4 out of 5 stars. However, the majority of reviews focus on their billing software. Customers who only have EMR or EHR are slightly less pleased with the product, coming in at around 3.5 stars out of 5.

Users love the full suite of features available, and that so many great features are included in the basic package, including color-coded scheduling. They also appreciate the integrated billing features, such as copays and insurance verification.

Most users report that the software is user-friendly and easy to navigate. And, that there are almost too many features and functions available (with some saying it crosses the line into too many).

Another frequent comment centers around the customization options, particularly for practices housing multiple specialities. Customers also like the mobile access, although a few note that it's iOS devices only.

The most common complaint is how difficult it is to work with customer support. Users report difficulty reaching anyone and having to submit help requests multiple times before a problem is fixed. Some users complain that sales representatives were too aggressive, but most reported a pleasant experience and knowledgeable sales people.

Some specialties report that the software does not really work for their field, particularly mental health providers.

Customers also complain that all of those extra features add up quickly and the cost of their system was more than they anticipated. Make sure you have a solid understanding of what's included in your pricing before you sign a contract (that's true of any vendor or product).

Author: Angela Escobar

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